Airline

Ukrainian company performs regular and charter transportation.

Goal:

the customer needs a hotline to answer incoming calls.

What was done:
  • fast response to a sharp increase in the number of calls due to flight cancellations/scheduled flights
  • quality solution to all problems of lost baggage
  • production of round-the-clock processing of passenger requests (calls) in compliance with SL 80/20.
Duration of the project:

17 month / unfinished