Bank

The universal bank, which provides a full range of services to corporate and private clients, is a member of the Deposit Guarantee Fund. Commercial bank, the main focus of activity for over 13 years has been focused on servicing private clients. The bank focuses on innovation of products and services at european level and implementation of a new approach to the quality of service.

Goal:

advice on card account transactions / attracting a customer for lending.

What was done:
  • fast response to a sharp increase in the number of calls due to flight cancellations/scheduled flights
  • quality integration with the customer
  • high qualification of specialists in the banking sphere.
Number of calls made:

258781

Number of completed applications:

6774

Duration of the project:

31 month / unfinished