Postal service
The only national postal service operator of Ukraine, with more than 11,000 branches that provide coverage in 100% of populated areas of Ukraine.
Goal:
hotline, handling incoming customer calls.
What was done:
- good customer orientation
- quick scaling for the summer vacation season
- ensured that Service Level 80/20 was met.
Number of calls made:
913838
Duration of the project:
15 month / unfinished