Postal service

The only national postal service operator of Ukraine, with more than 11,000 branches that provide coverage in 100% of populated areas of Ukraine.

Goal:

hotline, handling incoming customer calls.

What was done:
  • good customer orientation
  • quick scaling for the summer vacation season
  • ensured that Service Level 80/20 was met.
Number of calls made:

913838

Duration of the project:

15 month / unfinished