Service “Mystery calling”



The mystery calling service admitted has been as one of the effective ways of analysis for customer satisfaction and level of services provided as well as competitiveness tracking in the market. It is included in the range of services provided by our outsourcing call center in Ukraine.

The very core of this tool is concluded in that the specially trained operators make outgoing calls to the representatives of the company for the purpose to receive the specific information.

After receiving data operator will make the full report, showing:

  • Staff performance efficiency of the tested company;
  • Service satisfaction level;
  • Quality of services provided;
  • Staff compliance to its position and their stress resistance;
  • Quality of services estimation;
  • Statistic values after testing;
  • Recommendations to improve quality of customer service.

Mystery calling is a method of evaluation of the level and quality of telephone advices, which provides for entrepreneur clear view about services and own staff. Help of “mystery guest” is just necessary if you strive to lead your business on entirely different level and raise efficiency.